My Virgin Media
Manage your broadband, TV, home phone and mobile account in one app
To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like.If you have mobile with us:Check your allowances and track your minutes, texts and data usage.Control services like roaming, spending caps and set up Virgin Media WiFi.Choose how much extra you’d like to spend outside your plan with a spending cap.Manage your family’s allowance and usage with Family Plan.See your monthly plan cost, allowances, contract term and upgrade date.Check your balance and top up easily on Pay As You Go.Buy a Data Add-on in a few taps. If you have broadband, TV and home phone with us:Check your broadband, TV and home phone package details.See your latest bill amount, plus view previous bills and upcoming charges.Manage your Direct Debit details and make a payment.Check your service status and enable SMS notifications for issue updates.Run tests on your Virgin Media kit.Track and amend your order or appointment date easily.Find your account number and area reference quickly. Need a helping hand?Broadband, TV, home phone and mobile customers can also view our nifty FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, if you’re having any other app-related issues you can email: [email protected].
To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like.If you have mobile with us:Check your allowances and track your minutes, texts and data usage.Control services like roaming, spending caps and set up Virgin Media WiFi.Choose how much extra you’d like to spend outside your plan with a spending cap.Manage your family’s allowance and usage with Family Plan.See your monthly plan cost, allowances, contract term and upgrade date.Check your balance and top up easily on Pay As You Go.Buy a Data Add-on in a few taps. If you have broadband, TV and home phone with us:Check your broadband, TV and home phone package details.See your latest bill amount, plus view previous bills and upcoming charges.Manage your Direct Debit details and make a payment.Check your service status and enable SMS notifications for issue updates.Run tests on your Virgin Media kit.Track and amend your order or appointment date easily.Find your account number and area reference quickly. Need a helping hand?Broadband, TV, home phone and mobile customers can also view our nifty FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, if you’re having any other app-related issues you can email: [email protected].
Read trusted reviews from application customers
Rubbish as usual virgin media are a nightmare always have been love to have people going round in circles diabolical customer support the worst shower of idiots I've ever dealt with an absolute joke
Since the new update cannot see my bills says that this is a secondary account contact account holder which is me absolute rubbish as usual from Virgin A year later and the app is still totally useless, Openreach are installing fttp in our area and as soon as it's done it's goodbye Virgin
Smooth and easy to use
Great app😀
Pooe customer service ,the worst I've encountered in while . I can't describe how bad it is. But even 1 start its too much . Thanks
Crashes everytime I try to open it, and I've never been successful in that.
Not a good experience using this app because every time I use them they try to TRACK my movements and if it wasn't for the fact that I have an anti tracking app installed on my phone they just like many other companies would be building profiles about us. The only reason I keep it, is because I can see how much data, calls and minutes I have left each month, it makes it easier to stay on top of things.
Go to pay you money I owe you and the screen goes massive can't put my card details in. Been like this for months do you not want paying? For a media company this is by far the worst app I have ever used its laggy slow and total rubbish...but please keep removing negative reviews instead of fixing this pile of junk.
Terrible app, always an issue or unexpected error, wouldn't give any stars if could, now saying my bill is overdue which is incorrect, FIX
Very useful app